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Shipping & Returns


Enjoy a professional, reliable and swift service. We are experiencing a high volume of orders but we process everything with the same care and accuracy as always.

Free Shipping £0
Spend over £50* and get FREE standard shipping (3 days). Spend over £300* for FREE express shipping (next day**)

Priority Shipping £2.95
Just £2.95 and receive a 2-3 days standard shipping service with priority order processing.

Express Shipping £4.95
Next day service** for just £4.95 (FREE over £300*)

* Inclusive of VAT, exclusive of shipping and discounts
** Kindly note that Northern Ireland, Scottish Highlands and Islands, Scottish Lowlands, Isle of Man, Scilly and a number of England/Scotland Border postcodes may not arrive next day. We apologise in advance. Please let us know of any extended delay.

free shipping

On occasion, our warehouse will close on a working day, so will be unable to despatch orders. Notice will be given on the basket and checkout pages of the website. No guarantee of delivery time or day is made on these occasions.


We want you to purchase direct from with confidence, and definitely no hassle. However due to the hygienic nature of the goods, we do not automatically accept returns unless the goods are manifestly faulty or incorrectly supplied (wrong products sent) and provided you let us know within 2 working days of receipt by you.

Wrong or faulty goods: In the event we have sent you the wrong products or some have arrived broken in transit, we want to fix this swiftly and at no cost to you. Please contact us to discuss the matter and we will provide you with a returns number and instructions how to send goods back. Please note that we will ask you to complete a one minute online form to warrant that any incorrectly delivered product that you return has not been opened or tampered with.

Unwanted goods: Unfortunately due to our strict hygiene protocols, we cannot accept returns for unwanted goods as per clause 8.9(f) of our terms and conditions. We are very sorry.

Bought elsewhere: Please note that if you have purchased your Fluidnotgel products via one of our stockists, you will need to arrange your return with them directly in accordance with their own returns policy.

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